At Bestway Sale, we want you to be completely satisfied with your outdoor leisure purchase. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.
Return & Exchange Eligibility
You may return or exchange most items within 15 days of receiving your order, provided they meet the following conditions:
- Items must be in original condition with all tags attached
- Items must be unused and in original packaging
- Proof of purchase is required
- All parts and accessories must be included
Non-Returnable Items
For health and safety reasons, the following products cannot be returned or exchanged:
- Hot Tub Chemicals (opened or used)
- Opened personal care items
- Customized or special order products
- Products missing safety tags or seals
Return Process – Step by Step
Contact our customer service team within 15 days of receiving your order using the template below.
We’ll review your request and email you a Return Authorization Number and shipping instructions within 24 hours.
Securely package the item in its original packaging with all accessories. Include your Return Authorization Number inside the package.
Ship the package to our returns center using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.
Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Dear Bestway Sale Customer Service,
I would like to request a [return/exchange] for my order #[Your Order Number].
Product Details:
- Product Name: [Product Name]
- Order Date: [Order Date]
- Reason for Return/Exchange: [Please specify reason]
For exchanges, I would like to exchange for: [Product Name and Details]
Please send me the Return Authorization Number and shipping instructions.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]Refund Information
| Payment Method | Refund Timeframe | Refund Method |
|---|---|---|
| Credit/Debit Card (Visa, MasterCard, JCB) | 5-10 business days after return processing | Original payment method |
| PayPal | 3-5 business days after return processing | PayPal account |
Note: Refund times may vary depending on your financial institution. The refund will be for the product cost only – original shipping fees are non-refundable unless the return is due to our error.
Exchange Information
Exchanges are subject to product availability. If the item you want is out of stock, we will contact you to discuss alternatives or process a refund.
For exchanges, we will ship the new item once we receive your return. Standard shipping charges apply for the new shipment.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund at no additional cost to you.
Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Response Time: Within 24 hours
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM CST
Thank you for shopping with Bestway Sale! We appreciate your business and are committed to ensuring your satisfaction with our outdoor leisure products.
Last Updated: December 2023