Privacy Policy

Last Updated: December 2023

Welcome to Bestway Sale! At homepoolssupply.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our global outdoor leisure product store.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

• Contact Details: Name, email address, shipping address, phone number
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information
• Order Information: Products purchased, order history, shipping preferences
• Account Information: Username, password (encrypted), preferences

Technical Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, click patterns
• Location Data: General geographic location for shipping and currency conversion

2. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfill your orders for Above Ground Pools, Hot Tubs, Camping Equipment, and other outdoor products
• Payment Processing: To securely process payments through our PCI-compliant systems
• Customer Service: To respond to your inquiries and provide support via [email protected]
• Shipping: To arrange worldwide delivery (excluding some remote areas and parts of Asia)
• Personalization: To recommend products that match your interests in outdoor leisure activities
• Security: To detect and prevent fraud and unauthorized transactions
• Improvements: To enhance our website and product offerings

3. Data Sharing and Disclosure

We value your privacy and only share your information in the following circumstances:

Service Providers

• Payment Processors: Visa, MasterCard, JCB, PayPal for secure payment handling
• Shipping Partners: Logistics companies to deliver your orders globally
• Technical Support: IT service providers who help maintain our website security

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security issues
• Ensure the safety of our customers and the public

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, always subject to this Privacy Policy.

4. Data Storage and Security

We implement robust security measures to protect your data:

• Secure Storage: Your data is stored on secure servers with limited access
• Encryption: We use SSL encryption for all data transmissions
• PCI Compliance: We adhere to Payment Card Industry Data Security Standards
• Payment Security: We never store complete payment card information on our servers
• Data Retention: We retain personal information only as long as necessary for business purposes or as required by law

5. International Data Transfers

As a global company serving customers worldwide (excluding some remote areas and parts of Asia), your data may be processed in different countries. We ensure appropriate safeguards are in place to protect your information during international transfers.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format
• Restriction: Request limitation of how we use your data

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and secure checkout
• Performance Cookies: Help us understand how visitors use our site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Show you relevant outdoor leisure product recommendations

Cookie Management

You can control cookie settings through your browser. However, disabling certain cookies may affect website functionality, particularly the shopping and checkout process.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party sites, including payment processors. We are not responsible for the privacy practices of these external sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

11. Contact Us

Thank you for trusting Bestway Sale with your outdoor leisure needs. We are committed to protecting your privacy while providing you with quality products and secure shopping experiences!