Welcome to Bestway Sale’s FAQ section! We’re dedicated to making your outdoor leisure experience exceptional. Below you’ll find answers to the most common questions about our products, shipping, returns, and more.

🏊‍♂ī¸ Product Questions

What types of pools and outdoor products do you offer?
We specialize in a wide range of outdoor leisure products including Above Ground Pools, All-Season Pools, Hot Tubs, Bouncy Castles, Airbeds, Camping Equipment, Water Slides, and related accessories and spare parts.
Are your products suitable for year-round use?
Yes! We offer All-Season Pools specifically designed for extended use, along with heater pumps and hot tubs perfect for cooler weather enjoyment.
Do you carry spare parts for your products?
Absolutely! We stock Hydro Force Spare Parts and replacement components for many of our products to ensure long-lasting enjoyment.

🚚 Shipping & Delivery

How long does order processing take?
All orders are processed within 1-2 business days after payment confirmation.
What shipping options do you offer?
We offer two convenient shipping methods:

Standard Shipping: $12.95 flat rate via DHL or FedEx – 10-15 days delivery
Free Shipping: Free for orders over $50 via EMS – 15-25 days delivery
Do you ship internationally?
Yes! We ship globally, though we exclude some remote areas and parts of Asia due to logistical constraints. Enter your address at checkout to confirm availability.
Will I receive tracking information?
Yes, once your order is shipped, we’ll send you a tracking number via email so you can follow your package’s journey in real-time.
Are there any additional fees for international orders?
Customers are responsible for any import duties, taxes, or customs fees in their country. These are not included in our product or shipping costs.

đŸ’ŗ Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely! We use industry-standard encryption and security measures to protect your payment information.

↩ī¸ Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date you receive your items. Please visit our Returns Policy page for detailed instructions.
What if I receive a damaged product?
Contact us immediately at [email protected] with your order details and photos of the damage. We’ll work quickly to resolve the issue.

📞 Customer Support

How can I contact customer service?
Our friendly support team is available at [email protected]. We typically respond within 24 hours.
What are your business hours?
Our team operates during standard business hours, but you can email us anytime at [email protected] and we’ll get back to you as soon as possible.
Where are you located?
Bestway Sale is located at 3881 Bingamon Branch Road, Winnetka, US 60093. We ship worldwide from our distribution centers.

Can’t find the answer you’re looking for? Don’t hesitate to reach out to our customer support team at [email protected] – we’re always happy to help bring the fun to your doorstep!

Š 2023 Bestway Sale | 3881 Bingamon Branch Road, Winnetka, US 60093